Questions, answered

PDF, DOCX, TXT, Markdown, CSV, JSON and HTML — up to 50 MB each, 25 per upload. You can also paste text, or import pages straight from your website. Scanned image-only PDFs need OCR first.

It's instructed to answer only from your knowledge base, and to say so when the answer isn't there. You can also set a custom fallback message, like your support email.

There's a free plan forever: 1 bot and 100 hosted AI messages a month, unlimited with your own AI key. Paid plans are Starter at $9/month (3 bots, 5,000 messages), Pro at $19/month (10 bots, 10,000 messages, lead capture, no badge) and Agency at $99/month (50 bots, client workspaces). Yearly billing gets you 2 months free. Compare plans.

Yes. Your 14-day Pro trial starts automatically when you create your first bot, with no card. When it ends you stay on Free unless you choose to upgrade, and nothing is deleted.

On Pro and Agency, your bot can ask visitors for their name, email and phone when they show buying intent (wanting to book, buy, get a quote or talk to someone), after a set number of messages, or before the chat starts. Leads are emailed to you and collected in your dashboard.

Yes, a free one. Sign up with your name and email, confirm the 6-digit code we send you, and you're in. Your account keeps your bots, conversations, leads and analytics in one dashboard. No credit card needed.

Yes, on every plan including Free. Every account includes hosted AI (Claude) up to your plan's monthly allowance. Connect your own API key for Claude (Anthropic), ChatGPT (OpenAI), Gemini (Google) or Grok (xAI) and messages on it are unlimited on our side, billed by your provider at their rates. If your hosted messages run out, bots switch to your key automatically. Keys are encrypted at rest and never shown again after you save them.

Yes. Add or remove documents from your dashboard and the live bot updates immediately — the embed code stays the same.

The widget adds a floating button in the bottom corner. Clicking it opens the chat in a panel that's isolated from your site's styles, so nothing breaks.

InstantKnowledgeBot is a no-code AI chatbot builder. You upload your documents (PDF, Word, text, Markdown, CSV, HTML or JSON) and get a chatbot that answers only from that content, in your visitors' language, and can be embedded on any website. It's operated by GrammarCheck LLC in Fredericksburg, Virginia, USA. About us.

ChatGPT answers from a general AI model's knowledge. Your InstantKnowledgeBot bot is set up to answer your website visitors only from your own documents, says so when something isn't covered, and can capture leads. It runs on hosted Claude, or on your own Claude, ChatGPT, Gemini or Grok key. What is a knowledge base chatbot?

Any site that can hold a script tag, an iframe or a link: WordPress, Shopify, Wix, Squarespace, Webflow, React and Next.js, and plain HTML. Paste one line before the closing body tag and the chat bubble appears. See the install guides.

Yes. Enter your website's address and choose a single page, the whole site or a sitemap: we import the main text of each page (menus, footers and cookie banners left out), up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency, and respect robots.txt. Each page is listed in the Knowledge tab, so you can remove any you don't want, and "Refresh from website" re-imports them when your site changes (weekly automatically on paid plans). Pages that only render with JavaScript can't be read; paste or upload those. How to build a chatbot from your website URL.

Yes. The bot replies in the language the visitor writes in, using your existing documents, so you don't need a translated knowledge base. Test the languages your customers use most.

Your documents are used to answer questions in your bots. Answers are generated by Anthropic for hosted bots, or by the provider whose key you connect, under that provider's terms. We don't sell personal data, conversation logs are deleted automatically after a retention window, and you can export or delete your data any time. Privacy policy.

There's no live chat. When the bot can't answer, it shows your fallback message (for example your email or phone number), and with lead capture it collects the visitor's details so your team can follow up by email or phone.

Ten: clinics and telehealth, dental practices, real estate, e-commerce stores, restaurants and cafés, SaaS help desks, law firms, education and online courses, hotels and travel, and fitness studios. Each comes with a welcome message, starter questions, tuned instructions, a "what to upload" checklist and a lead capture preset. Browse templates.

Yes. The Agency plan includes client workspaces, read-only report links you can send clients, team seats and your own badge text and link instead of ours. Chatbots for agencies.

Yes. When you create a bot (or later, in its Knowledge tab), enter your website's address and choose Single page, Whole site or Sitemap URL. InstantKnowledgeBot imports the main text of each page, suggests a bot name, greeting and starter questions from it, and you embed the finished bot with one line of code. You can add files or pasted text to the same bot.

Up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency (the 14-day Pro trial uses the Pro limit, including for the import made while you create your first bot). Each linked PDF counts as one page. All knowledge in a bot, including uploaded files, is capped at 5 million characters, so an import stops early if the bot is full.

Yes, robots.txt is respected in every mode, including single pages, and its Crawl-delay is honored; the importer identifies itself as InstantKnowledgeBot. Among the pages it finds through links or a sitemap, the import also skips login, sign-up, cart, checkout, account, admin and search pages, links with filter or sort parameters, images and other files, pages on other websites, duplicate pages, and pages over 2 MB. When the import finishes you see how many pages were skipped and why.

Click Refresh from website on the site's row in the Knowledge tab. It re-imports the pages with the same settings and replaces the old ones. On paid plans, including the free trial, you can also switch on a weekly automatic refresh. There's no real-time sync, so refresh by hand after an important change.

Both. Single page imports exactly one URL (a PDF URL is imported as a PDF). Sitemap URL imports the pages listed in your sitemap, including sitemap indexes. Whole site starts from the address you enter, follows your site's own links and then its sitemap, staying on the same domain.

Yes. Tick Include linked PDFs and PDFs linked from your pages are imported too, up to 50 MB each. Scanned, image-only PDFs need a text layer (OCR) first.

No. The import reads the HTML your server sends, without running JavaScript or signing in. Pages that only show their text after scripts run come back empty; copy and paste that content or upload it as a file instead.

Create a free account, then create your first bot. That starts 14 days of Pro: lead capture, no "Powered by" badge, up to 10 bots, CSV exports. No card needed, and it happens once per account. During the trial hosted AI is capped at 500 messages (unlimited with your own key). When it ends you drop to Free unless you upgrade; nothing is deleted.

One visitor question answered by our hosted AI. Messages answered with your own AI key don't count toward your allowance at all. Allowances reset on the 1st of each month (UTC).

Your bot keeps going if it can: first it uses any message packs or bonus messages you have, then it switches to your own AI key automatically if you've connected one. Only if neither is available does it show visitors a short "temporarily unavailable" note, and we email you so it never fails silently.

You paste an API key from Anthropic (Claude), OpenAI (ChatGPT), Google (Gemini) or xAI (Grok). Bots that use it run on your account with that provider, you pay them directly at their rates, and we never cap or mark up those messages. It's available on every plan, including Free.

Yes. Upgrades and downgrades take effect right away and are prorated by Stripe. If you cancel, you keep your paid features until the end of the period you've paid for, then move to Free.

They stay online and keep their knowledge and history. If you have more bots than your new plan allows, they keep working, but you can't create new ones until you're under the limit. Features your new plan doesn't include, like lead capture on Free, switch off.

Each website import takes up to 10 pages on Free, 50 on Starter, 200 on Pro and 500 on Agency, and the 14-day trial uses the Pro limit. Import a single page, the whole site or a sitemap; robots.txt is respected. Paid plans and the trial can re-import a website automatically every week, and on Free you click "Refresh from website" when your site changes. Each bot holds up to 5 million characters of knowledge in total. How website import works.

No. A pack adds 5,000 hosted messages to your account for $9, used only after your monthly allowance runs out, and they carry over month to month until used.

Yearly billing gets you 2 months free: Starter $90/year, Pro $190/year and Agency $990/year.

Stripe. Checkout happens on Stripe's secure page, and we never see or store your card number. Invoices and payment methods are managed in the Stripe customer portal, linked from your dashboard.

Agency gives you 50 bots and 10 seats, client workspaces to group bots per client, read-only report links you can send clients (no chat content or personal data), your own badge text and link instead of ours, and an onboarding call.

Yes. The Free plan has no time limit and needs no card: 1 bot and 100 hosted AI messages a month, unlimited when you connect your own AI key. Upgrade only when you need more bots, messages or features.

No. Sign up with your name and email, build a bot and use the 14-day Pro trial without entering a card. You only add payment details at Stripe checkout if you choose a paid plan.

Pro and Agency can hide the "Powered by InstantKnowledgeBot" badge. Agency can also replace it with your own text and link, such as your agency's name. It's also hidden during the free Pro trial, and comes back automatically when the trial ends unless you upgrade.

It can be at higher volumes. With your own key, we don't cap or mark up messages, and you pay your AI provider per token at their rates, so the cost depends on the model, your documents' size and how many people chat. At low volume, your plan's included hosted messages are usually simpler. Bring your own key, explained.

Vendors measure usage differently: message allowances, credits, per conversation or per resolution. We use a monthly hosted-message allowance per plan, plus unlimited messages on your own key on every plan. Compare the models in AI chatbot pricing explained and our fair roundup of chatbot builders.

Yes. The done-for-you setup is a one-time $199: we upload and structure your documents, write the instructions, brand the bot, install it on your site and tweak it for 30 days. See what's included.

Yes. Affiliates earn 30% of payments from customers they refer for 12 months, subject to the program rules. Join the affiliate program.

No. The setup is a separate one-time purchase and the bot lives in your account on whatever plan you choose. Lead capture needs Pro and removing the "Powered by" badge needs Pro (or try them in your free 14-day Pro trial), so we'll recommend Pro if you want leads.

Your website address and whatever documents you have: price lists, service descriptions, policies, FAQs. If you have nothing written down, we'll work from your site and a short questionnaire.

You do. It's built inside your own account; you can edit, retrain or delete it at any time.

Almost certainly: it's one script tag. If you give us temporary access we install it ourselves; otherwise we send your web person the snippet and exact instructions.

Answer improvements, new or updated documents, tone changes and fixing gaps we spot in real conversations, for 30 days after launch. New bots for other sites are a separate setup.

We only use your documents to build your bot. Everything stays in your account, covered by our privacy policy.

Web designers, marketing agencies, consultants, newsletter writers, YouTubers and anyone whose audience runs a website and gets repeat questions. If you build sites for clients, adding a bot is an easy upsell.

When someone visits through your link, we remember your code for 60 days on their device. If they sign up in that window, they're linked to you.

30% of what they actually pay. A Pro yearly plan is $190, so you'd earn $57 on that payment. A renewal inside the 12-month window earns again.

Every account has a referral link, affiliate or not: when someone you refer verifies their email, you both get +100 bonus hosted messages (up to 50 rewarded referrals a month). Affiliates get the bonus messages and the cash commission.

Approved commissions are paid out manually once a month to the payout email you set in your dashboard. You can see pending, approved and paid amounts in Referrals at any time.

No. Any account, including Free, can join the affiliate program.

Yes. On the Agency plan you can set your own badge text and link, for example Built by Northwind Digital. Pro removes the badge but doesn't allow a custom one.

No. You build and manage the bots in your account, grouped into client workspaces, and send clients read-only report links. Report links don't include chat content or personal data.

The Agency plan includes many bots and team seats. Current limits are listed on the pricing page.

Each bot chooses its AI engine: hosted Claude from your plan's allowance, or a connected own key for Claude, ChatGPT, Gemini or Grok. Keys are connected at the account level and chosen per bot.

Yes. Agencies that recommend InstantKnowledgeBot can earn 30% commission on payments for 12 months through the affiliate program.

No. The clinic and telehealth template instructs the bot not to give medical advice, diagnoses, triage or treatment recommendations, and not to interpret symptoms or results. It suggests booking a visit with a clinician instead.

The template tells the bot to direct the visitor to their local emergency number (911 in the US) or the nearest emergency department before anything else. For a mental-health crisis in the US, it also mentions 988.

InstantKnowledgeBot doesn't claim HIPAA compliance and isn't a clinical system. Use it for public front-desk information such as services, hours, insurance and booking, and don't invite patients to share health details in the chat.

Yes, with lead capture on the Pro and Agency plans or during the free trial. The clinic preset asks for name, phone and a short message, and tells patients not to include medical details.

Yes. The bot replies in the language the visitor writes in, even when your documents are in English.

It shouldn't, and the InstantKnowledgeBot dental template is written not to. It answers practical questions from your documents (treatments, prices, insurance, hours, booking) and, for pain, swelling or a broken tooth, gives your emergency contact details instead of a diagnosis.

You upload or paste them. The bot answers only from the knowledge you give it, so a current price list, an insurance list and your new-patient FAQ are the most useful documents to start with.

It can collect appointment requests. With lead capture (Pro and Agency plans, and during the free trial) it asks for the patient's name and phone when they want to book, emails the request to you and stores it in your dashboard. If you have an online booking link, put it in your FAQ and the bot will share it.

Yes. It works on any site that accepts a script tag or an iframe, including WordPress, Wix, Squarespace, Webflow and custom sites. Installation is one line of code.

There is a free plan with 1 bot and 100 hosted AI messages a month, and paid plans for more messages, lead capture and no badge. See the pricing page for current prices.

No. InstantKnowledgeBot answers from your documents and doesn't connect to Shopify orders. The e-commerce template explains your order-tracking steps from the knowledge base or offers to have your team follow up by email.

Yes. It works on any store that lets you add a script tag: Shopify (in theme.liquid), WooCommerce and other WordPress stores, Wix, Squarespace, Webflow and custom storefronts.

It's instructed to answer only from your knowledge base, and the e-commerce template specifically says never to invent prices, stock levels, discount codes or delivery dates.

Yes, from the products in your knowledge base. Upload a product catalogue as CSV or a document and the template lets the bot recommend relevant items when it genuinely helps the shopper.

You can start on the free plan with 1 bot and 100 hosted AI messages a month, or connect your own AI key for unlimited messages. Paid plans add more messages, bots and features; see the pricing page.

Yes. The education template tells the bot to ask about the student's goal and current level, then recommend from the courses in your knowledge base and explain why.

It can answer questions from course materials you upload, for example a handbook or lesson notes, but it isn't a tutoring product with grading or progress tracking. Many providers use it for admissions and student support first.

The education preset offers a course guide after three messages and asks for the visitor's email and name. Leads are emailed to you and stored in your dashboard. Lead capture is on Pro and Agency, and during the free trial.

If your platform allows custom code or an HTML/iframe block, yes. Otherwise, link to the bot's share page from your lessons or emails.

It's instructed to answer only from your documents, and the education template explicitly says never to invent dates, prices, discounts or accreditation.

It doesn't connect to booking software. It shares your booking link from the knowledge base and, with lead capture, collects name, email and phone for a free trial so your team can book it.

No. The fitness template tells the bot not to give medical, injury or nutrition advice, and to suggest checking with a doctor and speaking with a trainer for injuries, pregnancy or health conditions.

Replace the schedule document in the dashboard when it changes. The live bot updates immediately. For schedules that change daily, link to your booking page instead.

Yes. Every bot has a share link and a downloadable QR code you can print for the front desk, lockers or flyers.

Yes. The free plan includes 1 bot and 100 hosted AI messages a month, or unlimited messages with your own AI key.

No. It can't check live availability or confirm bookings. It shares your booking link and, with lead capture, collects dates, guest numbers and contact details for your reservations team.

Yes. Print the bot's QR code in rooms or at reception, or include the share link in your pre-arrival email, so guests can ask about breakfast times, Wi-Fi or checkout from their phone.

Yes. The bot replies in the language the guest writes in, which helps properties with international guests even when documents are only in English.

It can, if you include your own recommendations in the knowledge base. It answers only from your documents, so it won't invent places.

Yes. Paid plans include multiple bots, each with its own documents, name and lead settings. See the pricing page for limits.

No. The law firm template instructs the bot not to give legal advice or assess a visitor's case, and to recommend a consultation instead. It answers factual questions about the firm from your documents.

The law firm template tells the bot to say clearly that nothing in the chat creates a lawyer-client relationship, and the preset lead form says the same. Add your firm's own disclaimer too, approved by your counsel.

Yes, with lead capture on Pro and Agency, and during the free trial. Visitors leave their name, email, phone and a short message, and the request is emailed to you with the conversation.

Ask them not to share confidential details in the chat or form. The template's lead form asks for a short, non-confidential description only, and your intake team takes it from there.

Yes. Paid plans include multiple bots, so a family law page and a business law page can each have a bot with its own documents and lead settings.

It can answer questions about listings you add to its knowledge base, for example a CSV or document exported from your listings site with address, price, bedrooms, features and status. It doesn't connect to an MLS feed automatically, so update the file when listings change.

It's instructed to answer only from your documents, and the real estate template explicitly tells it never to invent listings, prices, availability or features. If something isn't in the knowledge base, it says so and offers to have an agent follow up.

Yes, with lead capture on Pro and Agency (and during the free trial). The form appears when a visitor wants a viewing, a valuation or to talk to an agent, and each lead is emailed to you.

No. The template tells the bot not to give legal, tax or mortgage advice and to suggest a qualified professional or your listed partners instead.

Yes. Paid plans include multiple bots, so each office, team or agent can have a bot with its own documents, name and lead settings. See the pricing page for bot limits.

It doesn't confirm reservations itself. It gives your booking link or phone number, and with lead capture (Pro and Agency, or during the trial) it collects the guest's details, date and party size so your team can confirm.

It shares only what your documents state and always adds that guests with severe allergies should confirm with staff before ordering. It never guarantees a dish is allergen-free.

Yes. Every bot has a share link and a QR code you can print on menus, table cards or windows. It opens a full-page chat on the guest's phone.

Upload the new menu or edit the pasted text in the dashboard. The live bot updates immediately, and the embed code and QR code stay the same.

Yes. The bot replies in the language the guest writes in, even if your menu is only in English.

Yes. If your help center is public, import it straight from its URL or sitemap (up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency), and refresh it after each release or weekly on paid plans. You can also export articles as Markdown, HTML, PDF or text and upload up to 25 files at a time (50 MB each). The bot answers only from that content.

No. It answers from your documentation only. For account-specific problems, bugs or outages, the SaaS template invites users to leave their details so your team can follow up.

Yes. Use the chat bubble script in your app's layout, an inline iframe on a help page, or the React and Next.js snippet from the install guides.

Replace or add documents in the dashboard when your docs change. The live bot updates immediately and the embed code stays the same. There's no automatic docs sync.

It's instructed to answer only from your knowledge base, and the SaaS template explicitly tells it never to invent features, limits, API endpoints or prices.

No, and it shouldn't try. It handles repetitive questions that are answered in your documentation, so your team can focus on account-specific issues, complaints and complex cases.

No. It's a knowledge base chatbot. When a customer needs a person, it shows your fallback contact message and, with lead capture, collects their details for follow-up by email.

Creating the bot from your documents takes about a minute, and installing it on a site takes a few minutes. Plan an hour or two to test it with real questions and tidy your documents.

They should. The widget presents the bot as an assistant, and you can say so in the welcome message. Being clear about AI builds trust.

The bot's overview lists knowledge gaps: questions your documents couldn't answer. Add that information and the bot can answer next time.

An FAQ page makes visitors find the right question themselves. An FAQ chatbot understands a question asked in any wording or language and replies from the same content, combining answers from several entries when needed.

Yes. Import the FAQ page straight from its URL (or the whole site), or copy its text and paste it in. The bot answers from that content, and you can refresh it from the website when the page changes.

Yes. Keep it: search engines and AI assistants read it, and some visitors prefer to scan. The chatbot complements the page.

The bot says it doesn't have that information and shows your fallback message, such as your support email. The question appears in knowledge gaps so you can add it.

InstantKnowledgeBot's free plan includes 1 bot and 100 hosted AI messages a month, or unlimited messages with your own AI key.

Bots are reached through their share link or wherever you embed them, and anyone with the link can open it. There's no employee login on the chat itself, so don't upload confidential documents; embed it on an intranet page that's already behind your sign-in, and keep the link internal.

No. It only knows what's in the documents you upload, which should be general policies. Personal data belongs in your HR system.

No, there are no connectors, and website import can't read pages behind a login. Export pages as PDF, Word, HTML or Markdown and upload them, and re-upload when policies change. Handbook pages published on a public website can be imported from their URL.

Yes. Employees can ask in their own language and the bot replies in that language, using your existing documents.

Yes. Paid plans include multiple bots, so HR, IT and operations can each maintain their own knowledge base. See the pricing page for limits.

You choose: when the visitor shows interest (wanting to book, buy, get a quote or talk to a human), after a set number of messages, or before the chat starts.

Email is always collected. You can also ask for name, phone and a message, and set the form's title, prompt and thank-you message.

Lead capture is included on Pro and Agency, and during the free 14-day Pro trial that starts when you create your first bot.

Leads are emailed to you and stored in the dashboard, where you can export them as CSV for import into a CRM. There's no direct CRM integration.

No. The bot is instructed never to ask for email addresses or phone numbers in its replies; a proper form appears in the chat instead, so details are captured cleanly.

No. Upload your documents in the language you have them in. The bot reads them and replies in the language the visitor writes in.

It replies in the visitor's language using the underlying AI model (hosted Claude or the model you choose with your own key). Major languages work well; quality can vary for less common ones, so test the languages your customers use.

Yes. The welcome message and starter questions are plain text you write, in any language. Some businesses write a bilingual welcome message.

Usually, but check terms that matter, such as product names or legal wording. If a term must stay untranslated, add an extra instruction like Always keep product names in English.

No. Language doesn't change the price. Each answered question counts as one message whatever the language.

Look for a tool that answers from your own documents, is quick to set up, has a free plan or trial, embeds easily on your site and has pricing that fits your volume. Several tools in this roundup qualify; test two or three with your own questions.

When we checked on 2026-10-14, free plans or free starting allowances were listed by InstantKnowledgeBot, DocsBot AI, Chatling, Wonderchat, Elfsight, Denser.ai, Botsonic and Tidio Lyro (free conversations). Others offer trials. Check each vendor's site, as this changes.

InstantKnowledgeBot supports your own Claude, ChatGPT, Gemini or Grok key on every plan. For other vendors, check their pricing and documentation, as support varies and changes.

Usually only if you already run a large support operation, need deep helpdesk integration and multi-channel support, and want outcome-based AI pricing. Small businesses can often start with a simpler document chatbot.

We included well-known tools that appear for searches such as AI chatbot for website and chatbot trained on your data, and described each from its own public pages, checked on 2026-10-14.

Botsonic's site advertised building a chatbot for free with no credit card when we checked on 2026-10-14. See its pricing page for plan limits.

No. Botsonic's site lists web, WhatsApp, SMS, Facebook Messenger and Slack. InstantKnowledgeBot works on websites through a chat bubble, an inline iframe and a share link with a QR code.

Botsonic describes a model gateway that routes between models. InstantKnowledgeBot uses hosted Claude, or your own key for Claude, ChatGPT, Gemini or Grok, chosen per bot.

No. It shows a fallback contact message and can collect contact details with lead capture. Botsonic lists live agent handoff.

Yes. Upload your handbook and policies and share the bot's link internally or embed it on your intranet.

InstantKnowledgeBot has a free-forever plan with 1 bot and 100 hosted AI messages a month, unlimited with your own AI key. Chatbase's pricing page listed paid plans with a 7-day trial and no free plan when we checked on 2026-10-14.

According to Chatbase's own site, it offers actions (such as order lookups), procedures, a helpdesk shared by AI and human agents, and channels including email, voice, WhatsApp and Slack. InstantKnowledgeBot focuses on website chat, document answers and lead capture.

Yes, if you have the source files. Upload the same documents (PDF, DOCX, TXT, Markdown, CSV, HTML or JSON) or paste text. You can also import pages from your website URL (up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency).

Yes. Every InstantKnowledgeBot plan, including Free, supports your own key for Claude, ChatGPT, Gemini or Grok, and messages on it aren't capped by us.

If you want a simple FAQ and lead capture bot from your documents at a small-business price, InstantKnowledgeBot is a strong fit. If you need AI actions, a helpdesk or many channels, Chatbase covers more.

Yes. When we checked on 2026-10-14, Chatling's pricing page listed a free plan with 200 AI credits and 1 AI agent. InstantKnowledgeBot's free plan includes 1 bot and 100 hosted AI messages a month, unlimited with your own AI key.

No. Chatling lists live chat, human handoff and an omnichannel inbox. InstantKnowledgeBot is an AI-only website chatbot with a fallback message and lead capture.

No. You upload files or paste text, and update them when things change. Chatling describes an auto-synced knowledge base on paid plans.

Chatling lists web, WhatsApp, Instagram, Telegram and Messenger. InstantKnowledgeBot covers websites via a chat bubble, inline iframe and share link with QR code.

Chatling says you can switch between leading models. InstantKnowledgeBot uses hosted Claude or your own key for Claude, ChatGPT, Gemini or Grok, chosen per bot.

InstantKnowledgeBot has a free-forever plan (1 bot, 100 hosted AI messages a month, unlimited with your own key). CustomGPT.ai's homepage showed paid Standard, Premium and Enterprise plans with a free trial option when we checked on 2026-10-14.

No. InstantKnowledgeBot answers only from your knowledge base and says when the answer isn't there, but it doesn't display source citations in replies. CustomGPT.ai states that each response links to its source.

Yes. Website import accepts a sitemap URL (or a single page, or the whole site), up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency, with manual refresh and a weekly automatic refresh on paid plans. CustomGPT.ai's FAQ describes sitemap crawling with periodic refreshes for larger sites.

Not exactly. A custom GPT in ChatGPT lives inside ChatGPT. A website chatbot like InstantKnowledgeBot embeds on your own site, answers your visitors and can capture leads.

InstantKnowledgeBot's Agency plan includes client workspaces, read-only report links and a custom badge. CustomGPT.ai lists white-labeling on its higher tiers. Compare current plans on both sites.

Yes. When we checked on 2026-10-14, DocsBot's pricing page listed a free plan with 1 bot, 50 source pages and 100 AI credits a month. InstantKnowledgeBot's free plan has 1 bot and 100 hosted AI messages a month, unlimited with your own AI key.

According to DocsBot's site: actions through APIs, webhooks and other tools, voice agents, many source connectors such as Notion, Confluence and SharePoint, integrations with Slack, Teams and helpdesks, and a public API.

InstantKnowledgeBot runs on hosted Claude, or your own key for Claude, ChatGPT, Gemini or Grok. DocsBot's site lists its own set of models with credit multipliers; check their site for current options.

Yes, for shareable internal content such as handbooks and policies, via a share link or an iframe on your intranet. It doesn't have per-user access control on the chat itself.

Yes, by uploading your original source files to InstantKnowledgeBot. Connector-based sources need exporting first, for example as PDF, DOCX, HTML or Markdown.

SiteGPT's pricing page stated that there is no free plan when we checked on 2026-10-14. It offered a 7-day trial on self-serve plans, with a credit card required.

Yes. Import a single page, the whole site or a sitemap from its URL, up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency. SiteGPT lists website links and sitemaps as training sources too.

No. SiteGPT lists native integrations with Crisp, Slack and Zendesk. InstantKnowledgeBot works as a website chatbot with lead capture by email and CSV export.

InstantKnowledgeBot lets you sign up with a name and email, build a bot from documents in about a minute and start a 14-day Pro trial with no card.

Yes, on every InstantKnowledgeBot plan. You can connect a key for Claude, ChatGPT, Gemini or Grok, and messages on it aren't capped by us.

When we checked on 2026-10-14, Tidio's Lyro page described per-conversation pricing, where each conversation with at least one AI reply counts once, and said every account starts with 50 free Lyro conversations, no credit card. Check Tidio's site for current rates.

InstantKnowledgeBot uses monthly hosted-message allowances per plan, with a free plan of 100 hosted messages a month, and unlimited messages when you connect your own AI key.

No. Tidio is a customer service platform with live chat. InstantKnowledgeBot is an AI-only chatbot that uses a fallback message and lead capture when visitors need a person.

No. Tidio lists Smart Actions for order updates, lead qualification and ticket routing. InstantKnowledgeBot answers from your documents and doesn't connect to order systems.

Technically you could run both widgets, but two chat launchers on one page confuse visitors. Most businesses choose one.

When we checked on 2026-10-14, Wonderchat's pricing page listed a free plan described as 'Try it on your site', plus paid plans with 7-day trials. InstantKnowledgeBot's free plan has 1 bot and 100 hosted AI messages a month.

No. InstantKnowledgeBot answers only from your knowledge base and says when it doesn't know, but it doesn't display citations. Wonderchat states it cites your data in every reply.

Both capture leads inside the chat. Wonderchat lists CRM sync and demo booking; InstantKnowledgeBot emails each lead with the conversation, keeps a simple pipeline and exports CSV.

Wonderchat's pricing page describes plans in terms of resolutions and credits. InstantKnowledgeBot uses monthly hosted-message allowances, plus unlimited messages on your own AI key.

No. It's a website chatbot with a chat bubble, inline iframe and share link. Wonderchat lists website, mobile app, WhatsApp and SMS.

No. You copy one line from your dashboard and paste it into your page's HTML, the same way you'd add an analytics snippet. If you can edit a footer, you can install it.

The script tag uses defer, so it loads without blocking your page from rendering. The chat opens in an isolated panel, so your site's styles aren't affected.

Yes. Add data-position="left" to the script tag, or set the widget position in the bot's settings. Add data-open="true" to open the chat automatically.

No. Knowledge, name, greeting and color changes apply to the live bot immediately. The embed code stays the same.

Yes. Use the inline iframe code to place the chat inside a help or contact page, or share the full-page chat link.

No package is needed. The widget is a single script that you load with next/script or a small useEffect, as shown in this guide.

Not if you load it in the root layout (Next.js) or the root component (React). The layout persists across client-side navigations, so the script loads once.

Yes. Put the Script component in the root layout, which can stay a server component; next/script handles loading on the client.

Yes. Use a public variable such as NEXT_PUBLIC_IKB_BOT_ID and reference it in data-bot. The bot ID isn't secret; it appears in your page source either way.

If your app sets one, allow scripts and frames from https://instantknowledgebot.com, plus connections to it.

No. The chatbot is one script tag that you paste into your theme's theme.liquid file. No app install is needed.

Code you add to a theme stays with that theme. If you switch to a different theme, paste the snippet into the new theme's theme.liquid too.

No. It answers from your documents and doesn't connect to Shopify orders. It can explain how to track an order using the steps in your policies.

Checkout pages are controlled by Shopify and generally don't load theme code, so the bubble appears on your storefront pages: home, collections, products, cart and content pages.

Yes. Paste the inline iframe code into a Custom Liquid section or a page's HTML editor, for example on your Contact or FAQ page.

Code injection is available on Squarespace plans that support custom code. If you don't see Code injection, check your plan, or link to the bot's share page instead.

Yes. Add a Code block to that page and paste the bot's iframe code, or use the page's own code injection settings for the bubble on that page only.

Squarespace may not run custom scripts while you're editing. Check the live site in a separate browser tab or a private window.

Yes. The bubble appears on product and shop pages, where it can answer shipping, returns and sizing questions from your documents.

No. Edits to knowledge, greeting, color and starter questions apply instantly to the live bot.

Site-wide custom code requires a paid Webflow site plan. Without one, link to the bot's share page from a button.

Custom code only runs on the published site. Publish, then check your live or staging domain.

Yes. Use that page's settings, Custom code, Before </body> tag field for the bubble, or an Embed element with the iframe code for an inline chat.

Yes. Site-wide footer code loads on CMS template pages and e-commerce pages served by your site.

Set the accent color, name, welcome message, position and starter questions in the bot's settings. The chat runs in an isolated panel, so your site's CSS doesn't affect it.

Wix only offers site-wide custom code on premium plans with a connected domain. On a free Wix site, you can still link to the bot's full-page share link.

Yes. Use the Embed HTML (Embed a site / custom embed) element in the Wix Editor and paste the bot's iframe code or share link.

Yes. The chat bubble is responsive and opens as a full-height panel on phones.

If you use Wix Chat as well, both launchers may sit in the bottom corner. Move ours to the left with data-position="left" or in the bot's settings.

No. Knowledge and settings changes in InstantKnowledgeBot apply immediately. You only publish Wix once, after adding the code.

You don't need one. The chatbot is a single script tag, so any header-and-footer code plugin (such as WPCode) or your theme's footer settings can add it.

Yes. Paste the snippet into your theme's footer.php just before </body>, ideally in a child theme so updates don't overwrite it. A code plugin is safer for most people.

Yes. Use the builder's custom code or HTML widget, or a site-wide code plugin. Block themes work with WPCode or a Custom HTML block.

Yes. WooCommerce runs on WordPress, so the same snippet adds the chat bubble to product, cart and checkout pages.

Custom code and plugins depend on your WordPress.com plan. On plans that allow plugins, the same steps work; otherwise share the bot's link.

Yes. Enter the URL and import a single page, the whole site or a sitemap (up to 10 pages per import on Free, 50 on Starter, 200 on Pro and 500 on Agency; the 14-day free trial uses the Pro limit). robots.txt is respected, and every imported page is listed in the Knowledge tab so you can remove outdated or irrelevant ones.

Enter the FAQ page's URL and import it as a single page, or open the page, select all the questions and answers, copy, and paste them into the bot's knowledge. Either takes under a minute.

Including both is best. Question-and-answer pairs give the bot clear context, and it can still answer questions worded differently.

If you imported the page from its URL, click Refresh from website in the bot's Knowledge tab; paid plans (and the free trial) can also re-import it automatically every week. If you pasted or uploaded it, update the text or re-upload the saved page. The live bot updates as soon as the new content is in.

Only upload content you own or have the right to use. The bot is meant to answer from your business's own information.

The bubble is a floating launcher on every page where the script is installed. The iframe places the chat inline inside one page, like any other content block.

Yes. They're all the same bot, so knowledge, settings and analytics are shared.

Yes. Anyone with the link can open the chat. That's ideal for customers, but don't put confidential documents in a bot whose link is shared widely.

Yes. Adjust the width, height and max-width in the iframe code. A height of about 600 to 700 pixels works well on desktop.

No. The QR code points to the bot's share link, which stays the same when you update knowledge or settings.

Pro and Agency. You can also use it during the free 14-day Pro trial that starts when you create your first bot, with no card.

Yes. Email is always collected. Name, phone and a message field are optional, and you choose which to show.

Yes. Turn off Email me each new lead in the bot's lead capture settings. Leads still appear in the dashboard.

Lead capture switches off on plans that don't include it, so new leads stop being collected. Your bots keep working and answering questions.

Yes. On plans with CSV export (Pro and Agency), you can export leads as CSV for a CRM or email tool.

Not in the sense of changing the model's weights. The PDF's text is stored as your bot's knowledge, and the relevant parts are given to the AI model with each question, which is why updates apply instantly.

Up to 50 MB per file and 25 files per upload. You can upload more files in further batches.

Only if they contain a text layer. Scanned, image-only PDFs need OCR (optical character recognition) first. Most scanners and PDF editors can add a text layer.

It reads the text, including text inside tables, though complex table layouts can lose structure. It doesn't read images or charts, so describe important visuals in text.

Your documents are used to answer questions in your bots. Hosted AI requests go to Anthropic, or to your chosen provider when you use your own key, under that provider's terms.

Anthropic (Claude), OpenAI (ChatGPT models), Google (Gemini) and xAI (Grok). After you add a key, the models available to it appear for you to choose from.

Yes. Every plan, including Free, can use your own key, and messages on it are unlimited on our side.

No. Requests on your key are billed by your provider directly at their rates. We don't add a markup.

It's encrypted at rest with AES-256-GCM, never shown again after you save it, never logged, and only sent to the matching provider. Only the last four characters are displayed.

The dashboard shows when a key isn't working, and you can test it. Bots set to use hosted AI keep working; check your provider account for billing or quota issues.

Yes. The AI engine is chosen per bot, so one bot can run on Claude and another on Gemini.

No. Grounding and good documents reduce made-up answers dramatically, but no AI system can promise zero errors. That's why fallbacks, testing and monitoring matter.

Usually because the answer is missing, outdated or contradictory in the documents, the question is ambiguous, or retrieval didn't find the right passage. Fixing the source content solves most cases.

More capable models often follow grounding instructions better, especially with long or complex documents. But document quality usually matters more than the model.

It should say plainly that it doesn't have that information and offer a next step, such as your support email, phone number or a contact form.

Every bot is instructed to answer only from its knowledge base and to say when the answer isn't there; you can set a custom fallback message, and the knowledge gaps report shows questions your documents couldn't answer.

It ranges from free plans for low volume to hundreds or thousands of dollars a month for enterprise support platforms. The pricing model, your message volume and the features you need matter more than headline prices.

A unit some platforms use to meter AI usage. One message may cost one credit on a basic model and several credits on a more advanced one, so the number of messages you get depends on the model.

An outcome-based model where you pay when the AI resolves a customer's issue, as defined by the vendor, rather than per message or per seat. It's common in enterprise customer service platforms.

Often at higher volumes, because you pay provider rates with no markup and no platform cap. At low volume, a plan's included messages can be simpler.

A free plan, plus Starter, Pro and Agency plans with monthly hosted-message allowances, bot limits and features, billed monthly or yearly. Bring-your-own-key is available on every plan with no message cap. Current prices are on the pricing page.

It's safe for content you're comfortable showing to the bot's users, provided the vendor protects data appropriately. A public website chatbot may quote anything in its knowledge base, so don't upload confidential material to it.

The chatbot platform and the AI provider that generates answers. On InstantKnowledgeBot, hosted bots use Anthropic (Claude); bots on your own key use the provider you chose, under your agreement with them.

It varies by vendor. InstantKnowledgeBot stores conversations so you can review them, and deletes them automatically after a retention window described in the privacy policy.

No. Our privacy policy states that we don't sell personal data and don't use it for targeted advertising.

We don't claim HIPAA compliance or SOC 2 certification. Use the chatbot for public business information, and don't collect sensitive health or financial details through it.

Usually, because live chat needs people available during your chat hours, while an AI chatbot runs on a subscription or usage fee. But the right comparison is cost per question answered well, so consider accuracy and your question mix too.

For some small businesses whose questions are mostly documented, an AI chatbot plus email or phone follow-up is enough. Businesses with many account-specific, urgent or emotional conversations still need people.

No. It's an AI knowledge base chatbot. For questions it can't answer, it shows your fallback contact message, and lead capture collects contact details so your team can follow up.

Many people are happy to get an instant answer to a simple question, especially outside business hours. Frustration usually comes from bots that can't answer and offer no way to reach a person, so always provide one.

Yes. Being clear that it's an AI assistant sets expectations and builds trust, and in some places it's expected or required.

A secret token that identifies your account with an AI provider. Software uses it to send requests to the provider's models, and the provider bills the account that owns the key.

It can be, especially at high volume, because you pay provider rates with no markup and no message cap. At low volume, a plan's included hosted messages may be simpler and cheaper.

Not really. You create an account with the provider, add billing, copy a key from their console and paste it into the chatbot platform.

AI requests from your bot are sent to the provider under your account and your agreement with them. Check each provider's data usage terms for API traffic.

Yes. Every plan includes bring-your-own-key for Claude, ChatGPT, Gemini or Grok, and messages on your key are unlimited on our side.

It overlaps heavily. Good SEO (crawlable pages, clear content, authority) is the foundation. GEO adds emphasis on direct answers, consistent factual statements, question-style content and making sure AI crawlers can access your pages.

There's no way to buy organic recommendations in AI assistants' answers. Some platforms have ad products, but the reliable path is being clearly described and cited across trustworthy sources.

A proposed convention (documented at llmstxt.org) for a plain-text file at /llms.txt that summarises a site and links its key pages for language models. It's a low-effort addition; support among AI providers varies.

Ask them. Regularly run the questions your customers would ask in several assistants, note whether and how you're described, and track changes over time.

It depends on your goals. If you want AI assistants to describe and cite your public pages, allow their crawlers in robots.txt. If you have content you don't want used, restrict those paths.

Any format with real, selectable text works. Plain text, Markdown, Word (DOCX) and text-based PDFs are all good. Avoid scanned image-only PDFs unless you add a text layer with OCR.

Several focused documents (one per topic) are easier to maintain and help the chatbot find the right passage. One big document works too if it has clear headings.

No. Normal well-structured documents work. Question-and-answer pairs help for FAQs, and adding a few common questions in your customers' own words can improve matching.

Whenever the underlying facts change (prices, hours, policies) and after reviewing knowledge gaps. A monthly check is a good habit.

Use the bot's extra instructions for rules about tone and behaviour. Anything in the knowledge base may be quoted to visitors, so don't upload private notes.

Retrieval-augmented generation. The term comes from a 2020 research paper by Lewis and colleagues at Facebook AI Research, and it now describes any system that retrieves relevant text and gives it to a language model to generate an answer.

For answering questions from changing business documents, usually yes. RAG uses your current documents at question time, so updates are instant and answers can be traced to the source. Fine-tuning changes the model's behaviour but is a poor way to keep facts current.

Not necessarily. Many use embeddings and vector search, but keyword-based ranking such as BM25, or simply giving a small knowledge base to the model in full, are also valid approaches.

It can, though much less when it's instructed to answer only from retrieved text. Wrong answers usually come from missing or contradictory documents, or from retrieval missing the right passage.

Yes. Small knowledge bases are given to the model in full; larger ones are searched with keyword-based ranking (BM25) and the most relevant passages, plus recent conversation context, are used for each question.

No. ChatGPT answers from a general model's training plus whatever you give it in a conversation. A knowledge base chatbot is set up to answer your visitors only from your documents, and to say when the answer isn't there.

No. Modern knowledge base chatbots don't retrain the model. They store your documents and give the relevant parts to the model with each question, so you can build one by uploading files.

Anything with text: FAQs, policies, manuals, price lists, handbooks, help articles and product catalogues. InstantKnowledgeBot accepts PDF, DOCX, TXT, Markdown, CSV, HTML and JSON files and pasted text.

Yes, if the documents are wrong, outdated or contradictory, or if a question is ambiguous. Grounding reduces made-up answers a lot, and testing plus reviewing unanswered questions keeps quality high.

A search bar returns a list of pages. A knowledge base chatbot reads the relevant passages and writes a direct answer, can combine several sources, and replies in the visitor's language.