Learn how AI chatbots work
Plain-English explainers on the ideas behind AI chatbots: knowledge bases, retrieval-augmented generation, and how AI assistants find and cite businesses.
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AI chatbot hallucinations: why they happen and how to prevent them
AI chatbot hallucinations are fluent but false answers, which happen when a language model fills gaps with plausible guesses. You prevent most of them by grounding the chatbot in…
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AI chatbot pricing models explained
AI chatbot pricing usually follows one of five models: flat plans with message allowances, credit systems that vary by AI model, per-conversation fees, per-resolution…
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AI chatbot privacy and security
AI chatbot privacy and security comes down to knowing where your documents and visitors' messages go, how long they're kept, which AI providers process them, how keys and…
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AI chatbot vs live chat
An AI chatbot answers instantly at any hour from your documents, which suits frequent, documented questions; live chat connects visitors to a person, which suits complex…
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Bring your own key (BYOK) explained
Bring your own key (BYOK) means connecting your own API key from an AI provider such as OpenAI, Anthropic, Google or xAI to a chatbot platform, so the AI requests run on your…
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Generative engine optimization (GEO) for businesses
Generative engine optimization (GEO) is the practice of making your business easy for AI assistants such as ChatGPT, Claude, Perplexity, Gemini and Copilot to find, understand…
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How to prepare documents for an AI chatbot
To prepare documents for an AI chatbot, keep one current version of each fact, put the answer first in plain text, use clear headings and question-and-answer pairs, include…
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RAG chatbots explained
A RAG chatbot uses retrieval-augmented generation: for each question it first retrieves the most relevant passages from a set of documents, then gives them to a large language…
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What is a knowledge base chatbot?
A knowledge base chatbot is an AI assistant that answers questions using only a specific set of documents, such as a company's FAQ, policies, manuals or help articles, rather…
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