# Hotel chatbot for guest questions and booking requests URL: https://instantknowledgebot.com/solutions/ai-chatbot-for-hotels Last updated: 2026-10-14 > A hotel chatbot answers guests' questions about rooms, amenities, check-in and check-out, policies, location and transport, using only your property's own documents and in the guest's language. InstantKnowledgeBot's hotel and travel template never invents rates or availability and collects booking, group and special requests for your reservations team. A **hotel chatbot** is a concierge on your website and in your guests' pockets. It answers what time check-in starts, whether breakfast is included, if there's parking, and how to get there from the airport, any time and in the guest's language. InstantKnowledgeBot builds it from your property's own information, and it hands booking and group requests to your reservations team. ## What do hotel guests ask before and during a stay? Before booking, guests compare details. After booking, they plan logistics. During the stay, they want quick answers without calling reception. The hotel and travel template covers: - **Rooms and rates** as your documents describe them, and what's included. - **Amenities:** breakfast, pool, gym, spa, Wi-Fi, parking, EV charging. - **Check-in and check-out** times, early check-in and late checkout policies. - **Policies:** cancellation, pets, children, smoking and deposits. - **Location and transport:** directions, airport transfers, public transport. - **Local recommendations** you choose to include. Starter questions in the template: "What time is check-in and check-out?", "Is breakfast included?", "Do you have parking?" and "How do I get there from the airport?". ## What can't a hotel chatbot do? Set expectations clearly. The template tells the bot: - **It can't check live availability or confirm bookings.** It shares your booking link, or invites guests to leave their dates and details for the reservations team, always for groups, events and special requests. - **Never invent rates, availability or amenities.** Every InstantKnowledgeBot bot answers only from your knowledge base and says when something isn't covered. A guest asking about a spa you don't have gets an honest "I don't see that in our information" instead of a made-up answer. You can set a fallback message with your reception number. ## How do booking requests reach your team? With **lead capture** on the Pro and Agency plans (and during the free 14-day Pro trial), the hotel preset shows a "Booking request" form when a guest wants to book, asks about a group or has a special request. It collects name, email, phone and a message with dates and number of guests. Each request is emailed to you with the conversation and stored in your dashboard pipeline. Steps: [set up chatbot lead capture](/guides/set-up-chatbot-lead-capture). For the wider picture, see [lead generation chatbots](/solutions/lead-generation-chatbot). ## What should a hotel upload? 1. **Room types** with descriptions, occupancy and inclusions. 2. **Amenities** and their hours. 3. **Policies:** cancellation, pets, children, deposits, smoking. 4. **Arrival guide:** directions, parking, transfers, check-in process. 5. **Dining:** restaurant and bar hours, breakfast details. 6. **Local guide** with your own recommendations. Use PDF, DOCX, TXT, Markdown, CSV, HTML or JSON, or paste text. The template includes a checklist and starter FAQ. ## How do guests reach the chatbot during their stay? - **Website:** paste the chat bubble snippet into your site's footer. - **QR codes:** every bot has a share link and a QR code. Put it on key cards, room cards, reception and the elevator. - **Pre-arrival emails:** include the share link so guests can ask questions before they arrive. The share link opens a full-page chat on any phone, with nothing to install. Details in [iframe, share link and QR code embedding](/guides/embed-chatbot-iframe-share-link). ## Why does multilingual support matter for hotels? International guests often prefer asking in their own language. The bot replies in the language the guest writes in, so one set of English documents can serve guests who write in Spanish, French, German, Japanese, Hindi and many other languages. More in [multilingual website chatbots](/solutions/multilingual-website-chatbot). ## How do you keep the chatbot accurate through the seasons? Seasonal hours, renovations and new packages change your information. Update documents in the **Knowledge** tab and the bot updates immediately; the embed code and QR codes don't change. Review **knowledge gaps** (questions your documents couldn't answer) monthly, and read conversations to see what guests really want to know. ## What does a hotel chatbot conversation look like? A typical exchange, using only the property's own documents (the details are an example): > **Guest:** We land at 11 p.m. Can we still check in, and how do we get from the airport? > > **Bot:** Yes, reception is open 24 hours, so late arrivals are no problem. From the airport, the express train to Central Station takes about 25 minutes, and we're a 5-minute walk from there. We can also arrange a private transfer. Would you like to send a request with your flight details? The answer combines three documents (reception hours, the arrival guide and the transfer service) into one reply. If the guest asks about something not in your documents, such as a shuttle you don't run, the bot says it doesn't have that information rather than inventing one. ## Should the chatbot replace the booking engine? No. Keep your booking engine or channel manager for availability and payments, and use the chatbot for everything around the booking: the questions that decide whether someone books, and logistics afterwards. The template is explicit that the bot can't check live availability or confirm bookings, so it sends guests to your booking link for those. That keeps the bot accurate and avoids promises about rates or rooms. Group, event and special requests go to your team through lead capture, where a person can quote properly. ## What does it cost for a hotel? The free plan includes one bot and 100 hosted AI messages a month. Properties with more traffic, several hotels or a need for lead capture can compare Starter, Pro and Agency on the [pricing page](/pricing). Hotels with a restaurant open to the public can also use the [restaurant chatbot](/solutions/ai-chatbot-for-restaurants) approach. [Start your hotel bot free](/signup). ## Frequently asked questions **Can the hotel chatbot check availability or make bookings?** No. It can't check live availability or confirm bookings. It shares your booking link and, with lead capture, collects dates, guest numbers and contact details for your reservations team. **Can guests use it during their stay?** Yes. Print the bot's QR code in rooms or at reception, or include the share link in your pre-arrival email, so guests can ask about breakfast times, Wi-Fi or checkout from their phone. **Does it speak other languages?** Yes. The bot replies in the language the guest writes in, which helps properties with international guests even when documents are only in English. **Will it recommend local restaurants and attractions?** It can, if you include your own recommendations in the knowledge base. It answers only from your documents, so it won't invent places. **Can a hotel group run a bot per property?** Yes. Paid plans include multiple bots, each with its own documents, name and lead settings. See the pricing page for limits.